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Addressing Shortcomings In The Workplace Environment Assessment Paper

Addressing Shortcomings In The Workplace Environment Assessment Paper

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One of the key strategies that may be implemented to address the shortcomings identified in the assessment is civility training programs. Civility training programs promote respectful and considerate behavior among the employees in a workplace. Such training programs are offered to employees with the aim of lowering staff conflicts and preventing bullying within the workplace. The civility training programs will seek to engage employees in discussion about respectful behavior at work, clarification of accepted norms at the workplace, and skill-building to attain positive interpersonal communication and conflict resolution. In their study, Soliman and Eldeep (2021) identified that the implementation of training programs about incivility prevention within the workplace is essential in enhancing the psychological well-being of healthcare practitioners. According to Armstrong (2018), integrated education on workplace incivility and training contributed to effective responses about workplace incivility and an opportunity to practice creating a safe environment. Addressing Shortcomings In The Workplace Environment Assessment Paper

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Another strategy that can be implemented is introducing a clear reporting process for the incivility process. This strategy seeks to offer a safe venue for issues to be reported and, therefore, enable early resolution, addressing the problem, and ensuring accountability. In their study, Pattani et al. (2018) identified that there is an agreement that reporting mechanisms are essential to help improve civility and ensure that the reporting systems are clear, protect confidentiality, and are clear on steps, timelines, and potential consequences. Addressing Shortcomings In The Workplace Environment Assessment Paper

Strategies to Bolster Successful Practices

The strategies that can be implemented to bolster successful practices include the team norming process and civility recognition programs. The team norming process will be used to guide teams in collaboratively reviewing and improving the “norms” or standards about interacting to reinforce the positive aspects of a collaborative culture (Young, 2023). Norming movements cultivate environments where civility, respect, and accountability flourish. The civility recognition programs are programs where peers can acknowledge their peers’ actions that depict the collaborative values and champions of respective communication. This helps to ensure positive reinforcement, affirmation, and propagation of cultural strengths associated with civility. The team norming process helps the workers to appreciate diversity across the teams, which creates a positive impact on the performance of such a team and allows such a team to have a wide range of knowledge to address emerging challenges related to workplace civility (Haynes et al., 2019). In their study, Garcia et al. (2021) identified that a civility recognition program offers employees the required tools to identify and intervene in the improvement of civility. Having such programs is essential in improving the overall work environment. According to Ota et al. (2022), enforcing policies and procedures to facilitate behavioral norms in terms of daily workflow, holding oneself and others responsible for acceptable behaviors, and role-modeling desired behaviors are initiatives that show to-point accountability. Addressing Shortcomings In The Workplace Environment Assessment Paper

References

Armstrong, N. (2018). Management of nursing workplace incivility in the health care settings: A systematic review. Workplace health & safety66(8), 403-410. https://doi.org/10.1177/2165079918771106

Clark, C. M. (2019). Fostering a culture of civility and respect in nursing. Journal of Nursing Regulation10(1), 44-52.

Garcia, M. G., Allen, S., Griffis, L., Tidwell, J., & Watt, J. (2021). Incorporating a Civility Program Into a Healthcare System: Journey or Expedition?. Clinical Nurse Specialist35(4), 171–179. https://doi.org/10.1097/NUR.0000000000000603

Haynes, N. J., Vandenberg, R. J., DeJoy, D. M., Wilson, M. G., Padilla, H. M., Zuercher, H. S., & Robertson, M. M. (2019). The workplace health group: A case study of 20 years of multidisciplinary research. American Psychologist74(3), 380. https://doi.org/10.1037/amp0000445

Ota, M., Lam, L., Gilbert, J., & Hills, D. (2022). Nurse leadership in promoting and supporting civility in health care settings: A scoping review. Journal of Nursing Management30(8), 4221–4233. https://doi.org/10.1111/jonm.13883

Pattani, R., Ginsburg, S., Johnson, A. M., Moore, J. E., Jassemi, S., & Straus, S. E. (2018). Organizational factors contributing to incivility at an academic medical center and systems-based solutions: a qualitative study. Academic Medicine93(10), 1569. https://doi.org/10.1097/ACM.0000000000002310

Soliman, S. M., & Eldeep, N. M. (2021). The Effect of Assertiveness Training Program on Civility Among Nurses in Operating Room. Assiut Scientific Nursing Journal9(26.), 144-152. https://doi.org/10.21608/ASNJ.2022.102354.1251

Young, S. P. (2023). The Stages of Team Development: Examples From the Real World. Management Teaching Review, 23792981231170617. https://doi.org/10.1177/23792981231170617 Addressing Shortcomings In The Workplace Environment Assessment Paper

WORKPLACE ENVIRONMENT ASSESSMENT

Clearly, diagnosis is a critical aspect of healthcare. However, the ultimate purpose of a diagnosis is the development and application of a series of treatments or protocols. Isolated recognition of a health issue does little to resolve it.

In this module’s Discussion, you applied the Clark Healthy Workplace Inventory to diagnose potential problems with the civility of your organization. In this Portfolio Assignment, you will continue to analyze the results and apply published research to the development of a proposed treatment for any issues uncovered by the assessment.

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To Prepare:

  • Review the Resources and examine the Clark Healthy Workplace Inventory, found on page 20 of Clark (2015).
  • Review the Work Environment Assessment Template*.
  • Reflect on the output of your Discussion post regarding your evaluation of workplace civility and the feedback received from colleagues.
  • Select and review one or more of the following articles found in the Resources:
    • Clark (2019)
    • Hover and Williams (2022)
    • Lee and Miller (2022)
    • McDermott, Bernard, and Hathaway (2021)

The Assignment (3-6 pages total): Addressing Shortcomings In The Workplace Environment Assessment Paper

Part 1: Work Environment Assessment (1-2 pages)

  • Review the Work Environment Assessment Template you completed for this Module’s Discussion.
  • Describe the results of the Work Environment Assessment you completed on your workplace.
  • Identify two things that surprised you about the results and one idea you believed prior to conducting the Assessment that was confirmed.
  • Explain what the results of the Assessment suggest about the health and civility of your workplace.

Part 2: Reviewing the Literature (1-2 pages)

  • Briefly describe the theory or concept presented in the article(s) you selected.
  • Explain how the theory or concept presented in the article(s) relates to the results of your Work Environment Assessment.
  • Explain how your organization could apply the theory highlighted in your selected article(s) to improve organizational health and/or create stronger work teams. Be specific and provide examples.

Part 3: Evidence-Based Strategies to Create High-Performance Interprofessional Teams (1–2 pages)

  • Recommend at least two strategies, supported in the literature, that can be implemented to address any shortcomings revealed in your Work Environment Assessment.
  • Recommend at least two strategies that can be implemented to bolster successful practices revealed in your Work Environment Assessment. Addressing Shortcomings In The Workplace Environment Assessment Paper According to Hossny & Sabra (2021), the capacity of a workplace evaluation to pinpoint areas of strength, weakness, and development is what makes it so important in creating a more positive and productive work environment. This discussion focuses on a workplace assessment, evaluating its civility. It also provides examples of cases where incivility has been experienced in the workplace, including how it was addressed. Workplace assessment is very important because it helps to foster a productive and healthy work environment (Khan et al., 2021).

    The assessment’s findings demonstrate a typically respectful work environment with excellent teamwork and communication. Workers are happy with the organization’s culture; they report friendly interactions and respect between coworkers. Minor adjustments could, nevertheless, improve general civility in a few instances.

    Because of inclusive rules, open lines of communication, and team-building activities, the workplace is generally friendly (Sawada et al., 2021). Frequent diversity and inclusion training sessions promote a courteous workplace culture and a feeling of community among staff members (Hossny & Sabra, 2021). Even so, frequent communication breakdowns and little arguments underscore the necessity of continuous growth.

    There was an incident recently during a team meeting where two coworkers got into a heated argument over different viewpoints. The argument became more heated, which made everyone else in the room uncomfortable. The usually amicable environment among the team members was weakened by this episode. The team leader quickly stepped in to address the situation and led an organized conversation to identify the underlying problems. Open communication helped to establish a solution by allowing both sides to voice their opinions. The team leader also planned training on team building to improve conflict resolution and communication skills. The team used the situation as a lesson to emphasize how crucial it is to keep a polite workplace through efficient communication.

    In conclusion, even though most interactions at work are respectful, there is always space for development. A pleasant and courteous work atmosphere is ensured by swiftly addressing incidents of rudeness and putting in place continuing training initiatives. Constant attempts to improve communication and cultivate an understanding culture add to the general workplace civility.

     

    References

    Hossny, E. K., & Sabra, H. E. (2021). Effect of nurses’ perception to workplace civility climate on nurse-physician collaboration. Nursing open, 8(2), 620–627. https://doi.org/10.1002/nop2.666Links to an external site.

    Khan, M. S., Elahi, N. S., & Abid, G. (2021). Workplace Incivility and Job Satisfaction: Mediation of Subjective Well-Being and Moderation of Forgiveness Climate in Health Care Sector. European journal of investigation in health, psychology and education, 11(4), 1107–1119. https://doi.org/10.3390/ejihpe11040082Links to an external site.

    Sawada, U., Shimazu, A., Kawakami, N., Miyamoto, Y., Speigel, L., & Leiter, M. P. (2021). The Effects of the Civility, Respect, and Engagement in the Workplace (CREW) Program on Social Climate and Work Engagement in a Psychiatric Ward in Japan: A Pilot Study. Nursing reports (Pavia, Italy), 11(2), 320–330. https://doi.org/10.3390/nursrep11020031Links to an external site.

     

     

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