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If you wish to cancel your order, please contact our support team promptly either by phone or through live chat. To confirm the cancellation, send us a message on your order page.
If you cancel your order before a writer is assigned, you will receive a full refund of your payment—100% guaranteed.
If a writer has already been assigned to your paper, you can claim a refund of 70% of the payment. This can be verified by checking the order’s status. The same refund percentage applies if the time elapsed between order placement and the deadline is less than half.
For more than half of the time between order placement and the deadline, you can receive a refund of up to 50%.
If circumstances beyond your control lead to the cancellation of your order after delivery and you haven’t downloaded the paper, you may be eligible for a refund of up to 30%.
Please note that if your paper has been completed and delivered on time, cancellation is not possible. In such cases, you can request a refund based on quality concerns using the “Refund” button on your order page.
Double Payment Issue
If you have been charged twice for a single order, please contact us immediately. Forward both payment receipts to our email, and we will promptly refund the extra payment in full.
Accidental Placement of Identical Orders
If you accidentally place two identical orders, make sure to cancel the unnecessary order before a writer is assigned. Failure to do so will result in the order being treated as regular. In such cases, standard procedures for order cancellation and refund will apply, meaning a 100% refund won’t be possible. Contact our support team as soon as possible to cancel an accidentally placed order.
Late Delivery of Paper
If your paper is delivered past the deadline, and this is the reason for your refund request, contact our support team immediately. Submit a note on your order page as soon as you notice the missed deadline and non-receipt of the paper.
In cases where the first version of your paper is delivered after the original deadline, you can request a recalculation of the order’s price based on the actual delivery time. For example, if an 8-hour delivery paper is completed one hour late, it will be categorized as a 24-hour delivery and will cost less. The price difference will be refunded to you.
For a 14-day deadline order, if the first version is late and you don’t approve it, you are entitled to a full refund. In such cases, the paper may be published on online platforms for commercial use, with the content linking back to our website when searched or checked using plagiarism-detection software.
Please note that if the delay is caused by your late uploading of additional materials, you cannot request a refund based on lateness. The deadline will be reset from the moment you provide new instructions, materials, or clarifications necessary for the proper completion of your order.
Refunds and price recalculations based on delays do not apply to revisions since the revision deadlines are set separately from those of the original orders.
When filling out an order form, please ensure you select the correct deadline. It is advisable to leave a gap of at least 30% between the deadline you specify and the paper’s due date. This buffer will safeguard you in case there are any flaws in the initial version of your paper.
Partial Refund Request for Unsatisfactory Quality
If the writer did not follow the provided instructions before the order was paid, and you are not entirely satisfied with the quality of the final paper, you have three options:
Request a free revision.
- Ask for another writer to be assigned to your order.
- Request a partial refund.
- To initiate a partial refund request, use the “Refund” button on your order page within 14 days of approving the paper. Once your request is received, we will provide you with the editable version of your paper. You then have 14 days to provide strong reasons to support your claim. Your argumentation should include detailed explanations, examples, and any other evidence requested by our dispute department representatives.
Our dispute resolution department will carefully review your feedback and may refund up to 40% of your payment.
Please note that if you fail to provide the required information for dispute resolution within 14 days, your request will be canceled, and no refund will be possible.
What if I have already approved the final version of my order?
If you have already approved the final version of your order, and you require assistance, please contact our support team through live chat, phone, or your order page. They will assist you by making the “Refund” button reappear on your order page.
Please note that for orders with progressive delivery, only the most recent or final part that has been delivered can be disputed. Our standard money-back policies apply in such cases.
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I am completely dissatisfied with the quality of the paper and have decided to write it myself. I request a full refund.
If our writer fails to adhere to the provided instructions before the order is paid for, and you are completely dissatisfied with the quality of the final paper, you have three options:
- Request a free revision.
- Ask for another writer to be assigned to your order.
- Request a full refund, provided you have not already approved the paper.
If you choose the third option, please be aware that the paper we delivered may be posted online. In such cases, the text of the paper will link back to our website if searched or checked by plagiarism-detection software.
To request a refund, follow these steps:
- Use the “Refund” button on your order page within 14 days after approving the paper.
- Once you request a partial refund, we will provide you with the editable version of your paper.
- You will then have 14 days to provide strong reasons and evidence to support your claim. This should include detailed explanations, examples, and any other relevant information requested by our dispute department representatives.
- Our dispute resolution department will thoroughly review your feedback and may refund up to 100% of your payment.
Please be aware that if you fail to provide the required information for dispute resolution within 14 days, your refund request will be canceled, and no reimbursement will be possible.
If you have clicked the “Approve Order” button at least once, whether for the initial or revised version of your paper, you are eligible for a partial refund only. It is important to note that for progressive delivery orders, only the last part delivered can be disputed, and our standard money-back policies apply.
Progressive delivery orders:
For orders with the progressive delivery feature enabled, the deadline for requesting a revision is limited to 21 days after the initial approval. Once you click the “Approve Part” button and we start working on the next section of your order, you cannot request a refund for the previously approved part. Additionally, the 10% progressive delivery fee itself is non-refundable.
The $5 deposit for our samples service is non-refundable. Therefore, it is important to review the samples written by your assigned expert in a timely manner. If you do not request a different writer within the given timeframe, we consider it as your acceptance of the initially assigned writer for your order.
If you pay an additional fee for an advanced writer, one of our Top 10 specialists, or a native speaker, but we are unable to find a suitable writer from these categories for your order, we will assign the best available expert. In such cases, the extra fee you paid will be refunded to you.
Copies of sources used
Once the copies of the sources are delivered with your paper, the additional fee you paid for this service becomes non-refundable. However, if for any reason the copies are not provided upon delivery, we will refund this payment to you.
The fee for our Smart paper service will be fully refunded if the service is not provided. In cases where quality-based issues arise, a partial refund may be granted.
When will I receive my refund?
If your refund request is related to payment issues or if you decide to cancel your order, your request will be processed within 4-6 business days.
If your refund request is related to quality-based issues, it will be processed within two weeks.
Please note that some banks may require additional time to process reimbursements.
How can I avoid situations that may require a refund?
When placing an order, ensure that you provide all the necessary details, files, and links required for the completion of your paper.
Maintain communication with your assigned writer. They may require clarifications or additional information to deliver a high-quality paper.
Our support team is available 24/7 to assist you with any problems. Our dispute resolution specialists are here to help you with any critical issues.
No writer was found for my order
While we strive to assign a suitable writer to your paper, there may be instances where we are unable to find one. In such cases, we will inquire whether you have sufficient time for us to continue searching. If time is limited, we will issue a full refund for your order.
If you request another writer to revise your completed paper and we are unable to find a suitable expert, our dispute resolution specialist will review your claim.
You have 14 days from the delivery of the most recent or final version of your paper to request a full refund. If you approve the first version of your paper, you have 14 days from the date of approval to request a partial refund.
I received my completed paper but forgot to approve it
You have a 14-day window to approve your order, which is calculated automatically from the moment the final version of your paper is uploaded to your order page. If you fail to request a revision or approve your order within this timeframe, the system automatically approves the paper. Once the order is approved, you have 14 days to apply for a partial refund. After this period, no refund request is possible.
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