BHA FPX 4102 Assessment 2 Emotional Intelligence

BHA FPX 4102 Assessment 2 Emotional Intelligence

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BHA FPX 4102 Assessment 2 Emotional Intelligence

Student Name

Capella University

BHA-FPX4102 Leadership and Communication in Health Care Organizations

Prof. Name


Emotional Intelligence

The notion of emotional intelligence is indispensable for healthcare practitioners, particularly in its capacity to nurture teamwork and collaboration among peers. Initially advocated by social psychologists, emotional intelligence is commonly defined as an individual’s capacity to perceive, manage, and comprehend emotions in oneself and others (Nespereira-Campuzano & Vázquez-Campo, 2017). It encompasses four crucial components: self-awareness, self-management, social awareness, and relationship management. Professionals argue that emotional intelligence is a more reliable predictor of effective decision-making and social interactions than cognitive intelligence alone. This paper explores the various aspects of emotional intelligence, particularly within the context of Vila Health, to underscore its significance in progressive leadership development.

Assessing Different Elements of Emotional Intelligence

In the vibrant Pediatric Intensive Care Unit (PICU) at Marcus Medical Center, Nurse Coordinator Phoebe Harmsworth encounters a multifaceted challenge: ensuring optimal patient care while fostering cohesive teamwork among the staff (Pool & Qualter, 2018). The team consists of diverse healthcare professionals from various units, requiring seamless coordination and collaboration. The scenario unfolds with Respiratory Therapist Christina Robledo questioning the necessity of consulting a physician regarding a patient’s abnormal blood parameters. Despite initial resistance, collaborative decision-making prevails, highlighting the importance of effective communication and emotional intelligence (Codier & Codier, 2017). Emotional intelligence proves instrumental in navigating complex healthcare scenarios and fostering a culture of shared responsibility.

Emotional Intelligence on Relationships in Healthcare Organizations

Reflecting on my own journey of emotional intelligence, I acknowledge strengths in self-empathy and motivation but recognize the need for improvement in self-monitoring, crucial for effective leadership in healthcare settings (Calero et al., 2018). Embracing continuous learning and self-reflection, I aim to enhance my emotional intelligence skills to better serve patients and colleagues. Effective communication and empathetic understanding are paramount in fostering meaningful connections and improving patient outcomes (Parks et al., 2019). As an introvert, I aspire to develop social skills conducive to collaborative teamwork and effective leadership in healthcare environments.

Impact of Emotional Intelligence for Healthcare Leaders

Effective healthcare leadership hinges on emotional intelligence, encompassing self-awareness, social skills, and resilience (Weiszbrod, 2020). Leaders adept in emotional intelligence inspire and motivate their teams, fostering a culture of collaboration and innovation. By nurturing empathy and effective communication, healthcare leaders can navigate challenges and drive positive change within their organizations (Sharp et al., 2020). Training and development programs focused on emotional intelligence are essential for cultivating leadership excellence and enhancing patient care outcomes.

How Emotional Intelligence Promotes Teamwork and Collaboration

Emotional intelligence serves as a catalyst for promoting teamwork and communication in healthcare settings, underpinning organizational effectiveness and patient satisfaction. By fostering a culture of mutual respect and understanding, healthcare professionals can enhance collaboration and synergy, ultimately improving patient outcomes (Prezerakos, 2018). Effective leadership, grounded in emotional intelligence principles, nurtures a supportive and cohesive work environment, essential for delivering high-quality patient care.

In conclusion, emotional intelligence is paramount in healthcare settings, shaping interpersonal dynamics and leadership effectiveness. By cultivating emotional intelligence skills, healthcare professionals can navigate complexities, foster collaboration, and drive positive change, ultimately enhancing patient care and organizational outcomes.


Afsar, B., Cheema, S., & Masood, M. (2017). The role of emotional dissonance and emotional intelligence on job-stress, burnout and well-being among nurses. International Journal of Information Systems and Change Management, 9(2), 87.

Calero, A. D., Barreyro, J. P., & Injoque-Ricle, I. (2018). Emotional intelligence and self-perception in adolescents. Europe’s Journal of Psychology, 14(3), 632–643.

BHA FPX 4102 Assessment 2 Emotional Intelligence

Codier, E., & Codier, D. D. (2017). Could Emotional Intelligence Make Patients Safer? AJN, American Journal of Nursing, 117(7), 58–62.

Nespereira-Campuzano, T., & Vázquez-Campo, M. (2017). Emotional intelligence and stress management in Nursing professionals in a hospital emergency department. Enfermería Clínica (English Edition), 27(3), 172–178.

Parks, M. H., Chen, C.-K., Haygood, C. D., & McGee, M. L. (2019). Altered Emotional Intelligence through a Health Disparity Curriculum: Early Results. Journal of Health Care for the Poor and Underserved, 30(4), 1486–1498.

Pool, L. D., & Qualter, P. (2018). An Introduction to Emotional Intelligence. In Google Books. John Wiley & Sons.

Prezerakos, P. E. (2018). Nurse Managers’ Emotional Intelligence and Effective Leadership: A Review of the Current Evidence. The Open Nursing Journal, 12(1), 86–92.

Sharp, G., Bourke, L., & Rickard, M. J. F. X. (2020). Review of emotional intelligence in health care: an introduction to emotional intelligence for surgeons. ANZ Journal of Surgery, 90(4).

BHA FPX 4102 Assessment 2 Emotional Intelligence

Weiszbrod, T. (2020). Health Care Leader Competencies and the Relevance of Emotional Intelligence. The Health Care Manager, 39(4), 190–196.

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