Managing Out-of-Scope Service Requests solution

Managing Out-of-Scope Service Requests

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Managing Out-of-Scope Service Requests

Managing Out-of-Scope Service Requests solution

A client that you have developed a close relationship with has asked you for additional services that are outside of the scope of the project.  You don’t want to say no because it might damage the relationship.  But you don’t want to say yes and now run the risk of derailing your project.  Your sponsor explains that while you can’t go out of scope, you do have the ability to continue the project and then create a new contract for the additional services.  Think about what type of contract you feel would be best based on the relationship and the situation you are in.  Also, consider metrics you should include (you have flexibility.  just explain your reasoning).  Use the reading for this week to help you.  Think about what you would do and then write a professional business letterLinks to an external site. to the client and attach it to your discussion response in Word document format (NOT Pdf).  Make sure you provide a sufficient amount of detail based on what you have learned in this week’s reading and other readings during the semester.

Managing Out-of-Scope Service Requests solution

RUBRIC
Excellent Quality 95-100%	Introduction 45-41 points The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.		Literature Support 91-84  points The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.			Methodology 58-53 points Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met.
Average Score 50-85%	40-38 points More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided.		83-76  points Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration.			52-49  points Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met.
Poor Quality 0-45%	37-1 points The background and/or significance are missing. No search history information is provided.		75-1 points Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration.			48-1 points There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met
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