MHA FPX 5068 Assessment 2 Effective Leadership and Communication

MHA FPX 5068 Assessment 2 Effective Leadership and Communication

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Capella university

MHA-FPX 5068 Leadership, Management and Meaningful Use of Health Care Technology

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Background

Vila Health’s primary hospital, St. Anthony Medical Center, has made significant strides in integrating health information technology within the medical facility (Vila Health, n.d.). Despite commendable progress, challenges persist concerning interoperability and end-user acceptance. The current vendor for the new system has demonstrated exceptional commitment to the medical center, prompting the organization to prioritize maintaining a positive relationship irrespective of challenges. This paper aims to examine strategies for addressing HIM implementation challenges through effective management practices, exploring leadership best practices in health technology implementation, establishing continuous communication strategies, and demonstrating methods for managing vendor relationships conducive to organizational growth.

Approaches for Meeting Challenges in Health Information Management (HIM) Implementation

Healthcare organizations prioritize the implementation of new technologies to enhance and streamline patient care processes. Effective health IT implementation necessitates alignment with user goals and workflows (Sittig, Wright, Coiera, Magrabi, Ratwani, Bates, & Singh, 2018). Furthermore, technology utilization should align with patient care objectives. In instances where technology use fails to support user goals or existing workflows, both the software and workflows require evaluation and potential modification to ensure safe and effective care delivery (Sittig et al., 2018). Collaboration with Electronic Health Record (EHR) vendors is crucial for monitoring technology performance, ensuring enhanced patient care, and enabling clinicians to deliver safe and quality care.

Leadership Roles in Health Care Technology Implementation

Effective leadership is indispensable for successful technology implementation. Leaders play a pivotal role in guiding employees throughout the implementation process (Richter et al., 2016). Key activities include supporting employees, providing feedback, communicating about implementation progress, influencing the work context, and serving as role models (Richter et al., 2016). Leadership development through continual training enhances implementation leadership, fostering effective leadership that transcends specific implementation efforts. Experiential learning models facilitate the transfer of skills and behaviors necessary for successful implementation, contributing to a well-rounded leadership team.

Developing Ongoing Communication Strategies

Effective communication is fundamental for successful system implementation or upgrades. Communication strategies should address employee concerns and update them on system changes and progress (Solorio, 2019). Leadership should devise communication plans tailored to engage internal and external stakeholders, including regular updates through various channels such as email, meetings, and one-on-one discussions. Feedback mechanisms are essential throughout the process to gauge responses and address any misunderstandings promptly (Solorio, 2019).

Approaches to Managing Vendor Relationships and Organizational Growth

Healthcare organizations increasingly rely on third-party vendors for technology systems. Maintaining robust relationships with vendors is vital for organizational growth (Jacques & Watson, 2017). Proactive management of vendor relationships, coupled with clear communication and delineation of roles and responsibilities, fosters collaboration and supports organizational development (Sittig et al., 2020).

References

Jacques, S., & Watson, A. (2017). Proactive vendor management for healthcare technology. Biomedical Instrumentation & Technology, 51(2), 116-120. https://doi.org/10.2345/0899-8205-51.2.116

Richter, A., von Thiele Schwarz, U., Lornudd, C., Lundmark, R., Mosson, R., & Hasson, H. (2016). iLead – a transformational leadership intervention to train healthcare managers’ implementation leadership [PDF]. Implementation Science, 11, 108-120.

MHA FPX 5068 Assessment 2 Effective Leadership and Communication

Sittig, D.F., Wright, A., Coiera, E., Magrabi, F., Ratwani, R., Bates, D.W., & Singh, H. (2018). Current challenges in health information technology-related patient safety. Health Informatics Journal. https://doi.org/10.1177/1460458217714893

Sittig, D.F., Ash, J.S., Wright, A., Chase, D., Gebhardt, E., Russo, E.M., Tereck, C., Mohan, V., & Singh, H. (2020). How can we partner with electronic health record vendors on the complex journey to safer health care? Journal of Healthcare Risk Management. https://doi.org/10.1002/jhrm.21434

Solorio, J. (2019). Effective communication strategies for ongoing plant upgrades. Retrieved from https://www.corzan.com/blog/effective-communication-strategies-for-ongoing-plant-upgrades

MHA FPX 5068 Assessment 2 Effective Leadership and Communication

Vila Health (n.d.). Effective leadership and communication. Retrieved from https://media.capella.edu/CourseMedia/mha5068element20684/transcript.asp

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