Social Media Marketing

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a) Define listening and reputation strategy, b) Transform the brand through social media, c) Acquire new customers using social media, d) Increase sales to existing customers, e) Enhance customer service through social media marketing, and 6) Harness insights to develop the brand using social media optimization.

Discussion question:

Among the six activities, focus on c) and d) to answer the two questions below. Cite your external resources following APA rules

1) In digital marketing, why is it important to acquire new customers and increase sales to existing customers? Do you think one is more important than the other? Why? Why not?

2) How can businesses acquire new customers and increase sales to existing customers through social media marketing? Give specific business examples